Contacting Neural



Call Us

Nationally:

1800 NEURAL

1800 638 725 		Brisbane:

(07) 3123 - 5311



Internationally:

(+61) 73123 - 5311


Department
Menu Option
Operating Hours
Sales Option 1 9:00AM - 10:00PM
Support Option 2 24/7 - 365 Days
Accounts Option 3 9:00AM - 10:00PM
Reseller Option 4 9:00AM - 10:00PM




Email Us

Please e-mail sales@neural.com.au for all product enquiries, quotation requests and other general information. Our sales representatives will respond on the same business day.


Please e-mail accounts@neural.com.au for all account a billing related issues, including invoice enquiries and lost passwords.


Please e-mail support@neural.com.au for all technical support issues relating to servers or virtual machines. For urgent matters please contact us via phone for a faster response. If you have an existing support ticket, please be sure to include the ticket number in the subject line.


Please e-mail voice-support@neural.com.au for all technical support issues relating to voice or fax services. For urgent matters please contact us via phone for a faster response. If you have an existing support ticket, please be sure to include the ticket number in the subject line.


Please e-mail porting@neural.com.au for all telephone number porting related enquiries. Please see the porting page for more information about porting your number(s) to Neural.


Please e-mail hosting-support@neural.com.au for all technical support issues relating to web hosting or web services. For urgent matters please contact us via phone for a faster response. If you have an existing support ticket, please be sure to include the ticket number in the subject line.


Please e-mail noc@neural.com.au for all technical support issues relating to networking. For urgent matters please contact us via phone for a faster response. If you have an existing support ticket, please be sure to include the ticket number in the subject line.


Please e-mail sales@neural.com.au for all reseller enquiries.



Fax

(07) 3319-6095





Postal Address

P.O. Box 12017
George St
QLD 4003



Office & NOC

Neural Networks Data Services
Level 6, 20 Wharf St
QLD 4000




Please phone ahead, as our office is in a secured datacenter with access control cards & biometric security checkpoints. You will need to be escorted in by one of our friendly staff.



Voice Over IP

If you have a VoIP softphone that supports SIP/IAX/H232 address dialing, you can call us directly on VoIP for free. Simply click the link below that's applicable to your VoIP software. Neural VoIP customers can call us from any Neural phone on 0731235311, or 09NEURAL free of charge.

SIP: Call, IAX: Call, H323: Call



Support Tickets

You can create new, or monitor existing support tickets via our support ticket system. Please see the support page for more information.