Call Us
(07) 3123 - 5311
All our departments can be reached via phone.
Sales and accounts can be reached Monday - Friday, 7:30 AM - 10:00 PM. Outside of these hours you can leave a message for a representative to call you back on the following business day.
Phone based technical support, including emergency on-site hand booking, is available 24 hours a day, 7 days a week, 365 days a year.
Email Us
Please e-mail sales@neural.com.au for all product enquiries, quotation requests and other general information. Our sales representatives will respond on the same business day.
Please e-mail support@neural.com.au for all technical support issues. For urgent matters please contact us via phone for a faster response. If you have an existing support ticket, please be sure to include the ticket number in the subject line.
Please e-mail accounts@neural.com.au for all account a billing related issues, including invoice enquiries and lost passwords.
Please e-mail resellers@neural.com.au for all reseller enquiries.
Fax
(07) 3319-6095
Postal Address
P.O. Box 12017
George St
QLD 4003
Office & NOC
Neural Networks Data Services
Level 6, 20 Wharf St
QLD 4000
Please phone ahead, as our office is in a secured datacenter with access control cards & biometric security checkpoints. You will need to be escorted in by one of our friendly staff.
Voice Over IP
If you have a VoIP softphone that supports SIP/IAX/H232 address dialing, you can call us directly on VoIP for free. Simply click the link below that's applicable to your VoIP software. Neural VoIP customers can call us from any Neural phone on 0731235311 free of charge.
SIP: Call, IAX: Call, H323: Call
Support Tickets
You can create new, or monitor existing support tickets via our support ticket system. You can access the system via the client portal.