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Tier 3 Reliability

All our services are provided via our Tier 3 datacenter facility to ensure maximum uptime by removing single points of failure. You can find in depth technical details regardging the facilities infrastructure below.

Hardware

In order to maintain our high level of service, Neural uses only the best available hardware for each and every component of our infrastructure. This includes:

• Cisco Routers & Interconnect Equipment
• Juniper Core Switches
• Juniper and Cisco Distribution Switches
• APC PDU's

Power Specifications

• Minimum N+1 redundancy on power supply
• Diverse A&B feeds through 120KVA UPS (N+1)
• Backup batteries
• Onsite power generator with 48 hours fuel supply
• (2 Hour contract for further fuel provision)

Controlled Environment

• Minimum N+1 redundancy for air conditioning
• Air cooled APC FM40 air conditioning units (N+1)
• Temperatures maintained at 22ºC (+/- 2ºC)
• Humidity maintained at 50% (+/- 10%)
• Environmental monitoring

Fire Detection and Suppression

• Dry pipe system
• VESDA fire detection
• Ceiling smoke detection
• Under floor smoke detection
• FM200 gas discharge system

Data Centre Security

• Access control using proximity cards
• Biometric security check points
• Alarm access system
• CCTV camera monitoring
• After hours parking