True 24x7 Support
We're always here to help, day or night, with any issues you may experience with your service. Rest assured we have our technicians on hand for any issues you may encounter, at any time.
High Severity Issues
If you've lost the connection to your server or service, or if there is an issue with the service having a significant business impact, please call Neural Support immediately on (07)3123-5311, then select option 2. This will put you straight through to one of our technicans, who will work to diagnose the cause, and resolve the problem as quickly as possible. If possible, please have the server number, or your customer number available to asssist us in finding your locating your service as quickly as possible.
Non-Critical Issues & Enquiries
We're here to help. If you're experiencing any minor issues at all with your service, or even if you just have some questions, let us know and we'll do our best to get it resolved as soon as possible. For non-critical issues, please call, e-mail or submit a support ticket, as preferred.
We're always here to help, day or night, with any issues you may experience with your service. Rest assured we have our technicians on hand for any issues you may encounter, at any time.
High Severity Issues
If you've lost the connection to your server or service, or if there is an issue with the service having a significant business impact, please call Neural Support immediately on (07)3123-5311, then select option 2. This will put you straight through to one of our technicans, who will work to diagnose the cause, and resolve the problem as quickly as possible. If possible, please have the server number, or your customer number available to asssist us in finding your locating your service as quickly as possible.
Non-Critical Issues & Enquiries
We're here to help. If you're experiencing any minor issues at all with your service, or even if you just have some questions, let us know and we'll do our best to get it resolved as soon as possible. For non-critical issues, please call, e-mail or submit a support ticket, as preferred.